Du lịch từ trước tới giờ vãn luôn là một trong những xu hướng, niềm đam mê của hầu hết mọi người. Có thể bạn thích đi du lịch một mình, du lịch cùng bạn bè hay gia đình? Mỗi chuyến đi sẽ là một trải nghiệm khác nhau. Và chỗ ở cũng khá quan trọng trong các chuyến đi. Hôm nay chúng ta cùng nhau học về một số câu hỏi chỗ ở khi bạn đi du lịch nhé :x

 

  1. When you travel to another city, do you prefer to stay in a hotel or with friends?
  • When I travel to another city, I prefer to stay in a hotel rather than with my friends. I do not like to be an inconvenience to my friends; also I like to have privacy. When I get up in the morning, I can move freely without the awkwardness of being in someone else’s home. I know everything in the hotel is mine to use, so I do not have to worry about my friend getting upset if I touch something I am not supposed to. I can come and go as I please without being afraid of disturbing anyone. Also, when traveling I like to relax, so it is nice to have someone else clean up.
  1. What qualities should people who work in hotels have?
  • I think hotel employees at the front desk should be helpful and knowledgeable. They should be warm and friendly. The receptionists should know the tourist spots of the city and where there are good restaurants. The room service staff should be quiet, almost unseen, and respectful of people’s privacy. Everyone in the hotel should always answer with a smile and never make a guest feel unwelcome.
  1. How should employees in the hospitality industry be trained?
  • Employees in the hospitality industry should be constantly evaluated. They should practice friendly ways of answering common questions. Everyone should be trained in what to do when they do not know an answer to a question and how to deal with uptight people. Employees should know how to handle difficult situations with grace. They should be trained in organization skills. And last but not least, they should do their jobs professionally and efficiently. 
  1. What do you think hotels should do to attract more guests?
  • A hotel can create its own buzz by the services it provides and by how it provides them. Hotels can attracts more guests with excellent and memorable service. The best advertisement is word of mouth. If a hotel can provide a guest with a remarkable experience and good advice, that hotel will leave a lasting impression and guests will tell their friends. In fact, a hotel will exist in the mind of a traveler. In sum, it is up to the hotel and its employees to make a lasting impression with good advice, useful tips and excellent service.

 Definition                   

  1.  to clean up: dọn dẹp
  2.  to be an inconvenience: là người gây phiền phức cho ai 
  3.  awkwardness: sự bất tiện
  4.  the front desk: quầy tiếp tân
  5.  room service staff: NV phục vụ phòng
  6. tourist spots: địa điểm du lịch
  7. unwelcome: không được chào đón
  8. hospitality industry: ngành nhà hàng khách sạn
  9. to deal with: đối phó
  10. to handle with: xử lí điều gì
  11. uptight: khó tính
  12. organization skills: kỹ năng tổ chức
  13. Buzz: cảm giác thích thú 
  14. A lasting impression: ấn tượng lâu dài
  15. Word of mouth: truyền miệng 
  16. in the mind of sb: trong tâm trí của ai

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